Services

How-To Allay IP Telephony Concerns

August 19, 2008 | Skepticism abounds among IT and business decision makers about IP telephony. Yankee Group's Steve Hilton examines the root cause of the concern and offers suggestions for how channel partners can respond in this month's Ask Steve.
By Steve Hilton, Courtesy of Yankee Group

Outsourcing Creates Opportunity for Smaller Businesses

August 15, 2008 | Smaller businesses can optimize processes by focusing on what's core to their success. Online outsourcing and collaboration services enable smaller businesses to do just that.
By Roger Farnsworth, Courtesy of Cisco

Yelp Controversy Exposes Dark Side of Web 2.0

August 14, 2008 | Web 2.0 and user-generated content are great news for growing companies, offering them the ability to harness the wisdom of crowds and stand out even without the benefit of huge marketing budgets. But what happens when the social networks turn mean or try to take advantage of their power?
By Fredric Paul

The Smaller Business' Edge: Treating IT Right

August 12, 2008 | Newly minted IT grads are looking at higher than ever salaries from big business. Smaller businesses can't compete on the paycheck, but they can attract IT talent if they make their place of work a place employees want to remain.
By Naomi Grossman

How-To Select An E-Mail Archiving Solution

August 11, 2008 | Though many businesses have identified the need for an e-mail archiving solution, it's crucial that business and IT decision makers identify relevant business drivers and build an implementation strategy that ensures vendor offerings meet business goals.
By Vince Londini, Courtesy of Info-Tech Research

Why YOU Aren't Using Videoconferencing

August 6, 2008 | Despite dramatic improvements in quality and affordability, most businesses still aren't using videoconferencing. The reasons why might surprise you.
By Fredric Paul

Five Ways To Wiki For Business

July 23, 2008 | Wikis are a solid alternative for workplace collaboration -- as long as businesses implement them effectively. These five case studies demonstrate how five smaller organizations have successfully integrated wiki solutions into their operations.
By Timothy Hickernell, Courtesy of Info-Tech Research

Ask Steve: Hosted vs. On-Premises Call Center Solutions

July 14, 2008 | Customer contact centers serve the same role for smaller businesses as they do for enterprises, but many struggle to find call center solutions that scale affordably. Yankee Group's Steve Hilton takes a look at the total ownership costs of hosted and on-premises call center solutions in this month's Ask Steve
By Steve Hilton, Courtesy of Yankee Group

Tech On The Go: Online Backup Keeps Data Safe and Sound

July 10, 2008 | Leaving Grand Teton, bound for Yellowstone, bMighty's "Tech On The Go" correspondent doesn't worry that his work, his data, his photos, video and more are safe from harm's way thank to online backup
By Scott Koegler

Q&A With Hank Marquis: Defining IT Services to Ensure Business Success

July 7, 2008 | Business success is no longer just about what tech tools you have; now success is all about how your business uses those tech tools -- and a business' IT department holds that key. Enterprise Management Associates' Hank Marquis explains to bMighty how a smaller business can unlock the potential buried within IT by learning how to work effectively with the IT department.
By Naomi Grossman

SaaS Eases Security Cost and Complexity

June 30, 2008 | Small and midsize companies confront two chronic conditions related to information security: lack of time and a dearth of deep expertise. For many, the answer will be software-as-a-service security
By Benjamin Tomkins

Q&A With Angus Thomson of Intuit: Why QuickBooks Makes Sense

June 18, 2008 | Competitors claim that thriving companies outgrow QuickBooks, but Intuit sees the different levels of QuickBooks scaling to meet the needs of growing businesses. And, more features are in the works.
By Benjamin Tomkins

Q&A With Mike Braun Of Intacct: When Your Business Outgrows QuickBooks

June 18, 2008 | Growing businesses need financial software that will scale with their needs. Intacct strives to fill the need beyond Intuit's QuickBooks and compete with on-premise offerings from the likes of Microsoft and Sage with a software-as-a-service offering.
By Benjamin Tomkins

Online Data Storage: Keeping Your Smaller Business' Data Safe

June 12, 2008 | Storing your business data online means it's always available -- and it'll never get lost. And now there are lots of affordable options for smaller businesses
By Heather Clancy

Q&A With George Langan of eXpresso: What SaaS Means for Collaboration

June 11, 2008 | The need for collaboration isn't new, but software-as-a-service has at last made real collaboration possible within and between businesses with a level of cost and complexity that's accessible to smaller businesses
By Benjamin Tomkins

E-Mail Archiving for Smaller Businesses

June 11, 2008 | E-mail pours into businesses every day and it never stops. How to turn that flood into an asset? By selecting an e-mail archiving system that meets their needs, smaller businesses can protect themselves from litigation, boost productivity, and ensure business continuity.
By Jake Widman

Storage Smarts

May 29, 2008 | Between employee information, customer payment numbers, internal files or the reams of e-mails you send and receive, your smaller business' data is vital to its existence. But data retention is not just about what you store, but how you store it
By Amanda Kooser

SLIDESHOW: bMighty Q&A Gallery: Leaders Talk IT for Smaller Business

May 21, 2008 | Leading executives, managers, and experts share their insights and perspectives with bMighty on a host of issues, challenges, and opportunities important to smaller businesses
By Benjamin Tomkins

Q&A With Daniel Druker of Intacct: Application Suites vs. Best-of-Breed

May 14, 2008 | Smaller businesses confront the question of application suites or best-of-breed offerings every time they consider (or reconsider) a software purchase. The rise of software-as-a-service (SaaS) further clouds the conundrum, but also presents new choices and challenges for adding power and lowering the total cost of ownership
By Benjamin Tomkins

SaaS: Enterprise Power Comes to Smaller Businesses

May 13, 2008 | Before Software-as-a-Service, the latest and greatest business applications -- ERP, CRM, HR, and financial packages -- were restricted to large enterprises able to pay for and manage them. But SaaS delivers this power to smaller businesses
By Mathew Schwartz

SLIDESHOW: Interop for Smaller Businesses

May 6, 2008 | Interop Las Vegas was bristling with product announcements, new services, innovative solutions, and lively debate about the next hot technology. Back from the show, bMighty delivers a selection of show snapshots for smaller businesses
By Fredric Paul, Naomi Grossman, and Benjamin Tomkins

Buh-Bye Groupware: The Rise of Lightweight Collaboration Tools

April 30, 2008 | A number of new collaboration tools -- both standalone and delivered on-demand, with many based on Web 2.0 technologies -- enable smaller businesses to collaborate and share information and files in real time, without the typical, related costs or IT management overhead. Learn how companies are putting them to work
By Mathew Schwartz

Q&A With Larry Velez: Why Outsourcing the IT Department Makes Sense for Smaller Businesses

April 28, 2008 | IT departments are getting to be too much for smaller businesses to handle. Larry Velez of Sinu has an idea: Outsource it all to a managed service provider. It can save smaller businesses money and give them peace of mind
By Naomi Grossman

Choosing an Online Backup Provider for Your Smaller Business

March 18, 2008 | Smaller businesses can back up data online with ease. The challenge is in selecting from the host of consumer, local, and commercial providers to find a vendor that can be entrusted with your company's most sensitive information, trade secrets, and financial records
By Howard Marks

Google Becoming a Force in E-Mail Security for Smaller Businesses

February 25, 2008 | As part of Google's effort to become a major software supplier, the search engine giant has set its sights on courting small and midsize businesses with its secure e-mail services
By Paul Korzeniowski